Antes de mergulhar

FAQ / Terms of Service

Informação prática sobre reservas, equipamento, segurança, cursos PADI, cancelamentos e privacidade.

Perguntas

Perguntas frequentes

Geral

Onde fica a Nautico?

Estamos na Calle La Lajilla 4, 35120 Arguineguín, Las Palmas de Gran Canaria, Espanha.

Qual é o horário?

Normalmente abrimos todos os dias das 08:00 às 17:30. Durante os mergulhos da manhã o centro pode estar fechado, por isso envia WhatsApp antes de passar.

Como posso contactar a Nautico?

Podes enviar email, telefonar, mandar WhatsApp ou falar connosco nas redes sociais.

Reservas e logística

Como reservo uma saída de mergulho ou curso?

Podes reservar pela web, email ou WhatsApp. Recomendamos reservar com antecedência.

Aceitam cartões?

Sim, aceitamos os principais cartões, exceto American Express.

Do you offer group discounts?

Yes. Contact us with your group details and we will prepare a suitable quote.

Do you offer pick-up and drop-off?

Yes, tell us where you are staying in the south of Gran Canaria and we will let you know what is possible.

Mergulhar na Gran Canária

É possível mergulhar todo o ano na Gran Canária?

Sim. A Gran Canária oferece mergulho todo o ano, e a costa sul costuma ter condições calmas e boa visibilidade.

Qual é a temperatura da água?

A água costuma estar por volta de 18°C no inverno e pode chegar a cerca de 24°C no verão.

What marine life can I expect?

Depending on season and site, you may see rays, angel sharks in winter, barracudas, sardines, roncadores, moray eels, octopuses and more.

Equipamento e preparação

Posso alugar equipamento de mergulho?

Sim, alugamos garrafas, lastro, fatos, capuzes, reguladores, coletes, barbatanas, máscaras, snorkels, computadores e lanternas.

What wetsuit thickness do you recommend?

We usually recommend 7mm in the first half of the year and 5mm in the second half. Both are available at the dive shop, plus hoods.

What should I bring?

Bring swimwear, a towel, sun protection, your diving certification and insurance if you have them, and any personal dive gear you want to use.

Seguro e aptidão para mergulhar

Preciso de certificação para as saídas da manhã?

Sim, as saídas para mergulhadores certificados exigem certificação internacional válida.

What if I do not have diving insurance?

We can help arrange short-term dive insurance through DAN Europe by IDA Insurance Limited for several durations.

What are the health requirements for diving?

You must confirm you are fit to dive through a medical self-declaration or a medical certificate. If your questionnaire requires medical review, you need a certificate before diving.

Course theory

Can I complete course theory online?

Yes. You can access course materials online, study at your own pace, and complete quizzes or exams before your in-water training.

How does PADI eLearning work?

We send you the relevant PADI eLearning. You create or use your PADI account and access your course materials there.

Do I need to finish eLearning before training?

Required sections must be completed before in-water training. It is strongly recommended to complete as much as possible before day one.

Ainda tens uma pergunta?

Escreve-nos e ajudamos a escolher o mergulho, curso, seguro ou configuração de equipamento certa.

Termos

Termos de serviço

Estes termos resumem as regras para usar o nosso site e reservar mergulhos ou cursos PADI com a Nautico Diving.

Introduction

This website is operated by Sun-sub Gran Canaria S.L., trading as Nautico Diving. By using the website or making a booking, you agree to these terms. We may update them, so please review them before booking.

Aptidão para mergulhar

When booking a diving activity, you declare that you are fit to dive through a medical self-declaration or signed medical certificate. If the medical questionnaire requires review, a valid certificate is required before diving.

Certificação

Certified dive trips require a valid international diving certification. We may keep a copy of your certification for our records.

Seguro

Certified divers must show proof of valid diving insurance or arrange suitable insurance during check-in. Student divers are covered under our PADI Dive Centre Insurance for the duration of their course until certification.

Rented equipment

You are responsible for rented scuba and snorkel equipment while using it. Broken or lost equipment must be repaired, replaced or paid for, depending on the damage or loss.

PADI eLearning

PADI eLearning fees are non-refundable. Course eLearning must be completed as required before in-water training, and course dates may be adjusted if required sections are not complete.

Course duration

Advertised course durations are standard minimums and may vary. Extra training may be required before certification, and additional training time may carry extra fees.

Política de cancelamento

  • 7 days or more before the activity: 100% refund or a date change.
  • Less than 7 days and more than 3 days before the activity: 50% refund or one date change.
  • Up to 3 days before the activity: no refund or date change.

Proteção de dados

Personal data provided to Sun-sub Gran Canaria S.L. is used to manage the client relationship. Data is not transferred to third parties except where legally required. You may contact us to access, rectify, suppress, limit or oppose processing of your data.

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